Due to medical risk assessments, my clinical role as a dentist was impacted. Consequently, I was enrolled into Restorative and Oral Surgery telephone triaging. This service provides Advice, Analgesia and Antibiotics, ensuring patients meeting the urgent criteria are seen. Triaging allows adaption and development of communication skills in order to assess, differentially diagnose and manage dental problems without seeing the patient. This role has included many challenges: language barriers, decisions associated with shielded patients and restricted services of local anaesthetic clinics only. However, this experience has highlighted the importance of oral health and the need for dental service provision.